{"__v":20,"_id":"555e663e57fe0a0d00c8f248","category":{"__v":6,"_id":"556f6b2aebba950d008e951a","pages":["556f727cfc3aa80d00e1ac57","556f72cafc3aa80d00e1ac59","556f737d9893290d00988cdd","556f74989893290d00988cee","556f75109893290d00988cf1","556f7573fc3aa80d00e1ac6e"],"project":"555e500957fe0a0d00c8f1e7","version":"555e500957fe0a0d00c8f1ea","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-06-03T21:01:30.170Z","from_sync":false,"order":3,"slug":"payments","title":"Running a Campaign"},"parentDoc":null,"project":"555e500957fe0a0d00c8f1e7","user":"550c941bd1063b2d00359239","version":{"__v":13,"_id":"555e500957fe0a0d00c8f1ea","project":"555e500957fe0a0d00c8f1e7","createdAt":"2015-05-21T21:37:13.474Z","releaseDate":"2015-05-21T21:37:13.474Z","categories":["555e500957fe0a0d00c8f1eb","555e5fcedf54680d001800db","555e60d7df54680d001800fb","555e6766df54680d00180118","556f4d5debba950d008e9462","556f60959893290d00988c5b","556f6216ebba950d008e94e6","556f6b2aebba950d008e951a","556f71b6fc3aa80d00e1ac55","5570a30bcc189a21001ab44c","56ba3656ce5d540d00e2d789","56bce73a3ad5140d00055345","592874f7bdc27e1b00e571b1"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"updates":["570571d37d0c630e00f59480"],"next":{"pages":[],"description":""},"createdAt":"2015-05-21T23:11:58.438Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":true,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":5,"body":"[block:callout]\n{\n  \"type\": \"danger\",\n  \"title\": \"Update to Payout Policy\",\n  \"body\": \"In the wake of a few high-profile hardware crowdfunding campaigns that failed to deliver (i.e. [Zano](http://www.theverge.com/2015/11/19/9759834/zano-drone-bankrupt-liquidation-kickstarter), [Coolest Cooler](http://www.theverge.com/2015/11/18/9758214/coolest-cooler-amazon-kickstater-shipping-production-delay)), Tilt has received additional scrutiny from our payments processor about the status of merchants whose hardware pre-order/crowdfunding sales we power. We have added some additional steps to ensure protection against these kinds of campaigns on our platform. Please read carefully as there may be some changes included.\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Payouts on Crowdfunding\"\n}\n[/block]\nUnlike Pre-Orders, Crowdfunding campaigns must have an end date. If your campaign has successfully tilted (reached its goal), we will automatically initiate a payout as soon as your campaign expires. Funds typically arrive to your account on file 2-3 business days after expiration. \n\nWe do not offer early or ongoing payouts for crowdfunding style campaigns.\n\nThere are some cases where we will hold some standard reserve until all products have shipped. \n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Payouts on Pre-Orders\"\n}\n[/block]\nPre-Order campaigns have no specific expiration date, and we can issue payout installments over the course of your campaign. To request a payout, visit your Payments tab and locate the button called \"Request Payout\".\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/JjJUr0KdQIOmvGYAc9Mw_Screen%20Shot%202015-06-04%20at%201.23.32%20PM.png\",\n        \"Screen Shot 2015-06-04 at 1.23.32 PM.png\",\n        \"1376\",\n        \"396\",\n        \"#1367a9\",\n        \"\"\n      ],\n      \"caption\": \"Click \\\"Request Payout\\\" and your funds will be processed on the next available date.\"\n    }\n  ]\n}\n[/block]\n*Payouts are currently processed twice a month, once on the 1st and once on the 15th.*\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Pre-Order payout request example\",\n  \"body\": \"If you click \\\"Request Payout\\\" on the 24th of the month, we'll process the payout on the next payout date - the 1st of the following month. \\n\\nProcessing generally takes 1-2 business days and the funds will arrive in your account with 3-5 days of the processing date. This timeline may take longer in the event that we have not settled on a specific reserve for your campaign.\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Reserves\"\n}\n[/block]\nDuring the course of your campaign before you have shipped product, we hold a reserve based on your size and the progress of your campaign. After you placed your request, we may reach out before issuing a payout to get a better understanding of your manufacturing and financial profile to assess your risk of delay or non-shipment. For many large scale crowdfunding and pre-order campaigns, we may be holding as much as 50-90% of funds raised as a reserve.\n[block:callout]\n{\n  \"type\": \"warning\",\n  \"title\": \"Payouts of $500k or more\",\n  \"body\": \"For larger campaigns requesting payouts larger than $500K, the processing can take a few extra days while we and our upstream processor do due diligence on your account.\"\n}\n[/block]","excerpt":"As orders for your campaign come in, the funds are held with our payments processor, Stripe, before being deposited into your bank account. There are different payout considerations for each campaign type (e.g. crowdfunding vs. pre-orders), and for all campaigns we'll need to hold onto some funds to satisfy refund and chargeback requests we anticipate, so please read carefully to see what you can expect for your campaign.","slug":"payments--payouts","type":"basic","title":"Payouts"}

Payouts

As orders for your campaign come in, the funds are held with our payments processor, Stripe, before being deposited into your bank account. There are different payout considerations for each campaign type (e.g. crowdfunding vs. pre-orders), and for all campaigns we'll need to hold onto some funds to satisfy refund and chargeback requests we anticipate, so please read carefully to see what you can expect for your campaign.

[block:callout] { "type": "danger", "title": "Update to Payout Policy", "body": "In the wake of a few high-profile hardware crowdfunding campaigns that failed to deliver (i.e. [Zano](http://www.theverge.com/2015/11/19/9759834/zano-drone-bankrupt-liquidation-kickstarter), [Coolest Cooler](http://www.theverge.com/2015/11/18/9758214/coolest-cooler-amazon-kickstater-shipping-production-delay)), Tilt has received additional scrutiny from our payments processor about the status of merchants whose hardware pre-order/crowdfunding sales we power. We have added some additional steps to ensure protection against these kinds of campaigns on our platform. Please read carefully as there may be some changes included." } [/block] [block:api-header] { "type": "basic", "title": "Payouts on Crowdfunding" } [/block] Unlike Pre-Orders, Crowdfunding campaigns must have an end date. If your campaign has successfully tilted (reached its goal), we will automatically initiate a payout as soon as your campaign expires. Funds typically arrive to your account on file 2-3 business days after expiration. We do not offer early or ongoing payouts for crowdfunding style campaigns. There are some cases where we will hold some standard reserve until all products have shipped. [block:api-header] { "type": "basic", "title": "Payouts on Pre-Orders" } [/block] Pre-Order campaigns have no specific expiration date, and we can issue payout installments over the course of your campaign. To request a payout, visit your Payments tab and locate the button called "Request Payout". [block:image] { "images": [ { "image": [ "https://files.readme.io/JjJUr0KdQIOmvGYAc9Mw_Screen%20Shot%202015-06-04%20at%201.23.32%20PM.png", "Screen Shot 2015-06-04 at 1.23.32 PM.png", "1376", "396", "#1367a9", "" ], "caption": "Click \"Request Payout\" and your funds will be processed on the next available date." } ] } [/block] *Payouts are currently processed twice a month, once on the 1st and once on the 15th.* [block:callout] { "type": "info", "title": "Pre-Order payout request example", "body": "If you click \"Request Payout\" on the 24th of the month, we'll process the payout on the next payout date - the 1st of the following month. \n\nProcessing generally takes 1-2 business days and the funds will arrive in your account with 3-5 days of the processing date. This timeline may take longer in the event that we have not settled on a specific reserve for your campaign." } [/block] [block:api-header] { "type": "basic", "title": "Reserves" } [/block] During the course of your campaign before you have shipped product, we hold a reserve based on your size and the progress of your campaign. After you placed your request, we may reach out before issuing a payout to get a better understanding of your manufacturing and financial profile to assess your risk of delay or non-shipment. For many large scale crowdfunding and pre-order campaigns, we may be holding as much as 50-90% of funds raised as a reserve. [block:callout] { "type": "warning", "title": "Payouts of $500k or more", "body": "For larger campaigns requesting payouts larger than $500K, the processing can take a few extra days while we and our upstream processor do due diligence on your account." } [/block]