{"__v":40,"_id":"556f72cafc3aa80d00e1ac59","category":{"__v":6,"_id":"556f6b2aebba950d008e951a","pages":["556f727cfc3aa80d00e1ac57","556f72cafc3aa80d00e1ac59","556f737d9893290d00988cdd","556f74989893290d00988cee","556f75109893290d00988cf1","556f7573fc3aa80d00e1ac6e"],"project":"555e500957fe0a0d00c8f1e7","version":"555e500957fe0a0d00c8f1ea","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-06-03T21:01:30.170Z","from_sync":false,"order":3,"slug":"payments","title":"Running a Campaign"},"parentDoc":null,"project":"555e500957fe0a0d00c8f1e7","user":"550c941bd1063b2d00359239","version":{"__v":13,"_id":"555e500957fe0a0d00c8f1ea","project":"555e500957fe0a0d00c8f1e7","createdAt":"2015-05-21T21:37:13.474Z","releaseDate":"2015-05-21T21:37:13.474Z","categories":["555e500957fe0a0d00c8f1eb","555e5fcedf54680d001800db","555e60d7df54680d001800fb","555e6766df54680d00180118","556f4d5debba950d008e9462","556f60959893290d00988c5b","556f6216ebba950d008e94e6","556f6b2aebba950d008e951a","556f71b6fc3aa80d00e1ac55","5570a30bcc189a21001ab44c","56ba3656ce5d540d00e2d789","56bce73a3ad5140d00055345","592874f7bdc27e1b00e571b1"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-06-03T21:34:02.285Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":true,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":0,"body":"[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Payments for Pre-Orders\"\n}\n[/block]\n**When a contribution is made to a campaign that has already reached its goal (tilt amount)...**\n\nCards will be charged immediately for the full amount of the contribution.\n\n**There are two available payment settings for pre-order campaigns:** \n\n# 1. \"Charge at checkout\"\n\nWhen you choose to charge at checkout, your customers will be charged immediately for their pre-order and funds will be made immediately available for payout to your team.\n\n# 2. \"Charge at a later date\"\n\nWhen you choose to charge at a later date, cards will be authorized for the full amount of the contribution to ensure that sufficient funds are available, but not charged (e.g. no funds debited).\n\nOur system places a hold on that card to ensure that when the cards are charged, the necessary funds will be available. For debit cards, holds act like charges essentially, so the money is placed aside. These holds will usually fall off on their own after a few weeks, but the initial authorization process helps ensure a more reliable charge when the time comes.\n\nWhen you're ready to charge cards, you can initiate charges by clicking the \"Charge cards\" button from the payments page in your admin panel. Keep in mind that this charges all customers on a given campaign at once. On a single campaign, you can not charge some customers and not others. If you expect that you'll need to charge customers in small batches at different times, we recommend you create several campaigns to keep these customers separate.\n\n**Once you have charged cards, there is no way to undo this action. All future contributions to the campaign will charged immediately.**\n[block:callout]\n{\n  \"type\": \"danger\",\n  \"title\": \"The \\\"Charge at a later date\\\" option has high credit card decline rates\",\n  \"body\": \"Because of the time gap between when a card is originally authorized for the full amount of the pre-order purchase and the time it is actually charged, there is a significant failure rate (5-22%) from expired cards and insufficient funds.\\n\\nWhen cards are charged by clicking the \\\"Charge now\\\" button on the payments page of the admin dashboard, any cards that were declined will show a payment status of \\\"Rejected.\\\"\\n\\nCustomers with rejected payments can attempt their pre-order again via the same form where they placed their original pre-order.\"\n}\n[/block]\n\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Using American Express cards to make contributions\",\n  \"body\": \"American Express creates a separate, $1 hold in addition to the hold with the full authorization amount.\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Payments for Crowdfunding\"\n}\n[/block]\n**When a contribution is made to a campaign that has not yet met its goal (tilt amount)...**\n\nCards will be authorized for the full amount of the contribution to ensure that sufficient funds are available, but not charged (e.g. no funds debited).\n\nAt the time the sum of the contributions surpasses your stated goal (Tilt amount), the cards that had previously only been authorized will be charged and the funds collected.\n[block:callout]\n{\n  \"type\": \"warning\",\n  \"title\": \"Authorizations usually remain on cards for 7-10 business days\",\n  \"body\": \"Although cards are not charged until the stated goal (tilt amount) has been reached, the funds will be earmarked by the card issuing bank. \\n\\nThe authorization made for a contribution to a campaign is similar to the hold placed on a card when used at a gas station or for a stay at a hotel.\\n\\nTilt cannot remove or advise on the exact timeline for removal of authorizations / holds to cards. The card issuing bank is the sole authority on these timelines.\"\n}\n[/block]","excerpt":"Your customers will often ask you questions about their payment, so make sure you're informed about the way they'll be charged","slug":"payment-basics","type":"basic","title":"Payment Basics"}

Payment Basics

Your customers will often ask you questions about their payment, so make sure you're informed about the way they'll be charged

[block:api-header] { "type": "basic", "title": "Payments for Pre-Orders" } [/block] **When a contribution is made to a campaign that has already reached its goal (tilt amount)...** Cards will be charged immediately for the full amount of the contribution. **There are two available payment settings for pre-order campaigns:** # 1. "Charge at checkout" When you choose to charge at checkout, your customers will be charged immediately for their pre-order and funds will be made immediately available for payout to your team. # 2. "Charge at a later date" When you choose to charge at a later date, cards will be authorized for the full amount of the contribution to ensure that sufficient funds are available, but not charged (e.g. no funds debited). Our system places a hold on that card to ensure that when the cards are charged, the necessary funds will be available. For debit cards, holds act like charges essentially, so the money is placed aside. These holds will usually fall off on their own after a few weeks, but the initial authorization process helps ensure a more reliable charge when the time comes. When you're ready to charge cards, you can initiate charges by clicking the "Charge cards" button from the payments page in your admin panel. Keep in mind that this charges all customers on a given campaign at once. On a single campaign, you can not charge some customers and not others. If you expect that you'll need to charge customers in small batches at different times, we recommend you create several campaigns to keep these customers separate. **Once you have charged cards, there is no way to undo this action. All future contributions to the campaign will charged immediately.** [block:callout] { "type": "danger", "title": "The \"Charge at a later date\" option has high credit card decline rates", "body": "Because of the time gap between when a card is originally authorized for the full amount of the pre-order purchase and the time it is actually charged, there is a significant failure rate (5-22%) from expired cards and insufficient funds.\n\nWhen cards are charged by clicking the \"Charge now\" button on the payments page of the admin dashboard, any cards that were declined will show a payment status of \"Rejected.\"\n\nCustomers with rejected payments can attempt their pre-order again via the same form where they placed their original pre-order." } [/block] [block:callout] { "type": "info", "title": "Using American Express cards to make contributions", "body": "American Express creates a separate, $1 hold in addition to the hold with the full authorization amount." } [/block] [block:api-header] { "type": "basic", "title": "Payments for Crowdfunding" } [/block] **When a contribution is made to a campaign that has not yet met its goal (tilt amount)...** Cards will be authorized for the full amount of the contribution to ensure that sufficient funds are available, but not charged (e.g. no funds debited). At the time the sum of the contributions surpasses your stated goal (Tilt amount), the cards that had previously only been authorized will be charged and the funds collected. [block:callout] { "type": "warning", "title": "Authorizations usually remain on cards for 7-10 business days", "body": "Although cards are not charged until the stated goal (tilt amount) has been reached, the funds will be earmarked by the card issuing bank. \n\nThe authorization made for a contribution to a campaign is similar to the hold placed on a card when used at a gas station or for a stay at a hotel.\n\nTilt cannot remove or advise on the exact timeline for removal of authorizations / holds to cards. The card issuing bank is the sole authority on these timelines." } [/block]