{"__v":16,"_id":"56b2b0593b6f690d00bdb7a1","category":{"__v":8,"_id":"555e500957fe0a0d00c8f1eb","pages":["555e500a57fe0a0d00c8f1ed","555e5fc7df54680d001800d9","555e60bb750e240d00cc2f2d","556f4c969893290d00988be6","556f6867ebba950d008e9507","556f68c79893290d00988ca3","568d7f4ae4d4fe0d007bc0a8","56b2b0593b6f690d00bdb7a1"],"project":"555e500957fe0a0d00c8f1e7","version":"555e500957fe0a0d00c8f1ea","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-05-21T21:37:13.958Z","from_sync":false,"order":0,"slug":"getting-started","title":"General"},"parentDoc":null,"project":"555e500957fe0a0d00c8f1e7","user":"556f605bfc3aa80d00e1abde","version":{"__v":13,"_id":"555e500957fe0a0d00c8f1ea","project":"555e500957fe0a0d00c8f1e7","createdAt":"2015-05-21T21:37:13.474Z","releaseDate":"2015-05-21T21:37:13.474Z","categories":["555e500957fe0a0d00c8f1eb","555e5fcedf54680d001800db","555e60d7df54680d001800fb","555e6766df54680d00180118","556f4d5debba950d008e9462","556f60959893290d00988c5b","556f6216ebba950d008e94e6","556f6b2aebba950d008e951a","556f71b6fc3aa80d00e1ac55","5570a30bcc189a21001ab44c","56ba3656ce5d540d00e2d789","56bce73a3ad5140d00055345","592874f7bdc27e1b00e571b1"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"updates":["579ce388cbe2390e00c25e7b"],"next":{"pages":[],"description":""},"createdAt":"2016-02-04T01:58:49.639Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":true,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":3,"body":"##What is Embeddable Crowdfunding?\n\nGlad you asked. It is Tilt Pro's newest/oldest product. What started off as our Hosted Crowdfunding Pages, has now been made embeddable. You can embed the key components of a crowdfunding campaign on your own site - a progress bar, reward tiers (if applicable), and our checkout modal!\n\n##Can I charge Tax?\n\nYes! On your Edit page, look for the section on price and shipping. There's an option to enable tax on a state-by-state basis. We charge tax based on zip code of the shipping address.\n\n##Can Tilt Pro support Recurring Billing or Subscription Businesses?\n\nWe don't support any kind of subscription or recurring billing model at this time. We store encrypted CC information and tokenized card data, but this is only used for campaigns which seek to authorize a card now and charge the card when the product ships. We've heard a few requests for this feature, and while we're definitely interested in the potential, it's not on our near term product road map.\n\n##Does Tilt Pro provide distribution or marketing help?\n\nIn giving brands the ability to completely customize and embed their pre-orders and crowdfunding, we aren't able to create a marketplace for customers. Similarly, each of our clients' customer information is their own, and we do not use it for distribution purposes.\n\n##What if I want to collect a deposit up front?\n\nThe \"deposit model\" feature is in Beta right now, and is only used with select clients. Among other things, we generally reserve this feature for brands with product price points of $700 or above. \nEmail questions:::at:::tilt.com to see if you qualify.\n\n##Does Tilt Pro integrate directly with 3rd party services? (I.E. Mailchimp, Zendesk, Backerkit, ect...)\n\nTilt Pro provides two ways to export payment data: via a downloadable CSV and as a JSON array via an API endpoint. The returned data can be consumed by 3rd party applications and fulfillment / shipping companies. \nCheck out our documentation on [Managing Payment Data](doc:managing-customer-data) for more information:\n\n##Can I send emails to my customers from Tilt Pro's dashboard?\n\nWe give you the ability to send 3 different kind of customizable emails to all of your clients! They are: Payment Confirmation, Referral Confirmation (if using Tilt Pro's referral program), and Refund Confirmation. Any other emails can be easily merged with a solution like Mail Chimp.\nFor more information on how to customize the 3 emails mentioned above, see our documentation on [Email Customization Guide](doc:customizing-your-emails):\n\n##Can I set different shipping prices by country?\n\nYes and no. We allow the option for you to set a certain shipping price within the US, and a different shipping price for orders outside the US, but you can't set a specific shipping price for Italy, China, Brazil, etc. For more information on how that works, check out our [Pre-Order Guide](doc:getting-started-1#pricing--shipping).\n\n##When it comes time to \"charge cards\", can I charge some cards and not others?\n\nWhile your campaign is set to \"charge later\", all of your customers will have an authorization on their card instead of a full charge. Once you decide to start charging customers, we provide a button that charges all customers at once. On a single campaign, you can not charge some customers and not others. If you expect that you'll need to charge customers in small batches at different times, we recommend you create several campaigns to keep these customers separate.\n\n## For contributors\n\n## How do I cancel my purchase?\n\nPlease contact the admin of the campaign you contributed to. You can find the admin’s contact information in your emailed receipt.\n\n## When will my product ship/arrive?\n\nFor the most up-to-date shipping information, please contact the admin of the campaign. You can find the admin’s contact email in your emailed receipt.","excerpt":"Looking for something specific? Try using Ctrl+F to search for key words and phrases.","slug":"frequently-asked-questions","type":"basic","title":"FAQs"}

FAQs

Looking for something specific? Try using Ctrl+F to search for key words and phrases.

##What is Embeddable Crowdfunding? Glad you asked. It is Tilt Pro's newest/oldest product. What started off as our Hosted Crowdfunding Pages, has now been made embeddable. You can embed the key components of a crowdfunding campaign on your own site - a progress bar, reward tiers (if applicable), and our checkout modal! ##Can I charge Tax? Yes! On your Edit page, look for the section on price and shipping. There's an option to enable tax on a state-by-state basis. We charge tax based on zip code of the shipping address. ##Can Tilt Pro support Recurring Billing or Subscription Businesses? We don't support any kind of subscription or recurring billing model at this time. We store encrypted CC information and tokenized card data, but this is only used for campaigns which seek to authorize a card now and charge the card when the product ships. We've heard a few requests for this feature, and while we're definitely interested in the potential, it's not on our near term product road map. ##Does Tilt Pro provide distribution or marketing help? In giving brands the ability to completely customize and embed their pre-orders and crowdfunding, we aren't able to create a marketplace for customers. Similarly, each of our clients' customer information is their own, and we do not use it for distribution purposes. ##What if I want to collect a deposit up front? The "deposit model" feature is in Beta right now, and is only used with select clients. Among other things, we generally reserve this feature for brands with product price points of $700 or above. Email questions@tilt.com to see if you qualify. ##Does Tilt Pro integrate directly with 3rd party services? (I.E. Mailchimp, Zendesk, Backerkit, ect...) Tilt Pro provides two ways to export payment data: via a downloadable CSV and as a JSON array via an API endpoint. The returned data can be consumed by 3rd party applications and fulfillment / shipping companies. Check out our documentation on [Managing Payment Data](doc:managing-customer-data) for more information: ##Can I send emails to my customers from Tilt Pro's dashboard? We give you the ability to send 3 different kind of customizable emails to all of your clients! They are: Payment Confirmation, Referral Confirmation (if using Tilt Pro's referral program), and Refund Confirmation. Any other emails can be easily merged with a solution like Mail Chimp. For more information on how to customize the 3 emails mentioned above, see our documentation on [Email Customization Guide](doc:customizing-your-emails): ##Can I set different shipping prices by country? Yes and no. We allow the option for you to set a certain shipping price within the US, and a different shipping price for orders outside the US, but you can't set a specific shipping price for Italy, China, Brazil, etc. For more information on how that works, check out our [Pre-Order Guide](doc:getting-started-1#pricing--shipping). ##When it comes time to "charge cards", can I charge some cards and not others? While your campaign is set to "charge later", all of your customers will have an authorization on their card instead of a full charge. Once you decide to start charging customers, we provide a button that charges all customers at once. On a single campaign, you can not charge some customers and not others. If you expect that you'll need to charge customers in small batches at different times, we recommend you create several campaigns to keep these customers separate. ## For contributors ## How do I cancel my purchase? Please contact the admin of the campaign you contributed to. You can find the admin’s contact information in your emailed receipt. ## When will my product ship/arrive? For the most up-to-date shipping information, please contact the admin of the campaign. You can find the admin’s contact email in your emailed receipt.