{"__v":23,"_id":"555e690b57fe0a0d00c8f256","category":{"__v":3,"_id":"555e6766df54680d00180118","pages":["555e690b57fe0a0d00c8f256","555e691d750e240d00cc2f5d","555e692e750e240d00cc2f5f"],"project":"555e500957fe0a0d00c8f1e7","version":"555e500957fe0a0d00c8f1ea","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-05-21T23:16:54.295Z","from_sync":false,"order":4,"slug":"account","title":"Account"},"project":"555e500957fe0a0d00c8f1e7","user":"550c941bd1063b2d00359239","version":{"__v":12,"_id":"555e500957fe0a0d00c8f1ea","project":"555e500957fe0a0d00c8f1e7","createdAt":"2015-05-21T21:37:13.474Z","releaseDate":"2015-05-21T21:37:13.474Z","categories":["555e500957fe0a0d00c8f1eb","555e5fcedf54680d001800db","555e60d7df54680d001800fb","555e6766df54680d00180118","556f4d5debba950d008e9462","556f60959893290d00988c5b","556f6216ebba950d008e94e6","556f6b2aebba950d008e951a","556f71b6fc3aa80d00e1ac55","5570a30bcc189a21001ab44c","56ba3656ce5d540d00e2d789","56bce73a3ad5140d00055345"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"updates":["5577c032a042551900b00459","55e0a176a44fae0d00214890"],"next":{"pages":[],"description":""},"createdAt":"2015-05-21T23:23:55.084Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":0,"body":"[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"One Admin per Account\",\n  \"body\": \"By default, when you create a new account, you only have admin privileges of your own campaign. If you need to provide admin access to other team members or agencies, have them sign up for their own account at open.tilt.com. \\n\\nOnce they've created their account, send us a note [(questions:::at:::tilt.com)](mailto:questions@tilt.com) with the email associated with their account and we'll grant them access.\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Site Settings\"\n}\n[/block]\n# Details on the options available under \"Site Settings\" in your admin panel\n\n**Site Name**\n\nYour Site Name controls a few different things, but the most important for both Pre-Order and Crowdfunding campaigns is probably the billing statement descriptor. When someone makes a purchase or contribution, their payment will show on their statement as \"YOURSITENAME\". \n\nChoosing a site name which is clear and memorable is the most important thing you can do to fight [Chargebacks](doc:chargebacks). If a customer sees an unfamiliar charge on their statement, they might call their bank to protest the charge. For example, \"LILYCAMERA\" will look a lot more familiar than \"LILYROBOTICSINC.\"\n\n\nFor Crowdfunding campaigns, your site name also affects the headline of the gallery page and the copy on the browser tab. To change some of these details, check out our section on [Customizing Your Page](doc:customizing-your-page).\n\n**Reply To Email**\n\nWhen someone makes a purchase, we'll automatically send them an email confirmation receipt. Often times there can be follow-up questions, so you'll want a dedicated email address where to interact with your customers and answer questions. When someone replies to their email receipt, this will be the address used for that conversation.\n\nWe recommend simply using \"support@yourcompany.com.\"\n\n**Archive Email**\n\nWant to store a copy of all emails sent to your customers by Tilt? No problem. Add an archive email address and we'll BCC it on all communication we send on your behalf to your customers, including:\n\n* Payment confirmation emails\n* Referral notification emails\n* Refund confirmation emails\n\n**Phone Number**\n\nEnter a phone number where contributors can reach you. We've found that some customers prefer a phone number to resolve customer support issues. Making yourself available with a number can increase customer satisfaction and reduce chargebacks.\n\nIf you choose to include a phone number, we'll include it at the bottom of your payment confirmation emails.\n\n**Logo**\n\nYour logo will be used in payment confirmation emails sent to your contributors and in the header of Crowdfunding campaigns instead of your site name (if applicable). Resize the image before uploading for best results in your template.\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Notifications Settings\"\n}\n[/block]\n**Want to stay looped in each time a contribution or pre-order is made?**\n\nEnable admin notification and we'll send you an email each time you're \"in the money.\"\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/yWMQOMrbQp2Zq7t5bIDu_Screen%20Shot%202015-06-04%20at%201.59.21%20PM.png\",\n        \"Screen Shot 2015-06-04 at 1.59.21 PM.png\",\n        \"2072\",\n        \"678\",\n        \"#06a3dc\",\n        \"\"\n      ],\n      \"caption\": \"\"\n    }\n  ]\n}\n[/block]","excerpt":"","slug":"basic-settings","type":"basic","title":"Account Settings"}
[block:callout] { "type": "info", "title": "One Admin per Account", "body": "By default, when you create a new account, you only have admin privileges of your own campaign. If you need to provide admin access to other team members or agencies, have them sign up for their own account at open.tilt.com. \n\nOnce they've created their account, send us a note [(questions@tilt.com)](mailto:questions@tilt.com) with the email associated with their account and we'll grant them access." } [/block] [block:api-header] { "type": "basic", "title": "Site Settings" } [/block] # Details on the options available under "Site Settings" in your admin panel **Site Name** Your Site Name controls a few different things, but the most important for both Pre-Order and Crowdfunding campaigns is probably the billing statement descriptor. When someone makes a purchase or contribution, their payment will show on their statement as "YOURSITENAME". Choosing a site name which is clear and memorable is the most important thing you can do to fight [Chargebacks](doc:chargebacks). If a customer sees an unfamiliar charge on their statement, they might call their bank to protest the charge. For example, "LILYCAMERA" will look a lot more familiar than "LILYROBOTICSINC." For Crowdfunding campaigns, your site name also affects the headline of the gallery page and the copy on the browser tab. To change some of these details, check out our section on [Customizing Your Page](doc:customizing-your-page). **Reply To Email** When someone makes a purchase, we'll automatically send them an email confirmation receipt. Often times there can be follow-up questions, so you'll want a dedicated email address where to interact with your customers and answer questions. When someone replies to their email receipt, this will be the address used for that conversation. We recommend simply using "support@yourcompany.com." **Archive Email** Want to store a copy of all emails sent to your customers by Tilt? No problem. Add an archive email address and we'll BCC it on all communication we send on your behalf to your customers, including: * Payment confirmation emails * Referral notification emails * Refund confirmation emails **Phone Number** Enter a phone number where contributors can reach you. We've found that some customers prefer a phone number to resolve customer support issues. Making yourself available with a number can increase customer satisfaction and reduce chargebacks. If you choose to include a phone number, we'll include it at the bottom of your payment confirmation emails. **Logo** Your logo will be used in payment confirmation emails sent to your contributors and in the header of Crowdfunding campaigns instead of your site name (if applicable). Resize the image before uploading for best results in your template. [block:api-header] { "type": "basic", "title": "Notifications Settings" } [/block] **Want to stay looped in each time a contribution or pre-order is made?** Enable admin notification and we'll send you an email each time you're "in the money." [block:image] { "images": [ { "image": [ "https://files.readme.io/yWMQOMrbQp2Zq7t5bIDu_Screen%20Shot%202015-06-04%20at%201.59.21%20PM.png", "Screen Shot 2015-06-04 at 1.59.21 PM.png", "2072", "678", "#06a3dc", "" ], "caption": "" } ] } [/block]